Privacy Policy

1. Scope

This Privacy Policy applies to information collected through this website and through our business communications, including phone calls, text messages, emails, estimate requests, and other customer-service interactions. It does not apply to third-party websites or services that operate under their own privacy policies.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact and project information: your name, phone number, email address, service address or general location, requested service, project details, preferred timing, and information needed to prepare an estimate or perform work.
• Photos and other content: floor or property photos, documents, messages, and other materials you choose to send us.
• Communication information: calls, text messages, emails, call duration, phone number, date and time, and, after appropriate notice and consent, call recordings and transcripts.
• Website and device information: IP address, browser and device type, operating system, referring page, pages viewed, approximate location, and interaction data collected through cookies and similar technologies.
• Advertising measurement information: information used to understand whether an advertisement led to a website visit, call, message, or other action.

Please do not send sensitive personal information that is not needed for your project.

3. How we use information

We may use information to:

• Respond to questions, calls, messages, and estimate requests.
• Evaluate projects and prepare, schedule, and perform services.
• Provide customer support and maintain business and service records.
• Operate, analyze, secure, and improve our website and business processes.
• Measure advertising performance and understand how customers find us.
• Prevent misuse, protect people and property, and comply with legal obligations.

4. Automated and AI-assisted communications

We may use automated systems and artificial intelligence tools provided by service providers to help answer or route inquiries, transcribe and summarize communications, schedule service, and draft responses. These tools process information on our behalf so we can respond and serve customers more efficiently.

A call may be recorded or transcribed only after we provide appropriate notice and obtain consent as required by applicable law. If you do not want a call recorded or transcribed, tell us before continuing or contact us by text or email instead.

5. How we disclose information

We may disclose information only as reasonably necessary to:

• Work with providers that support communications, artificial intelligence, website hosting, analytics, advertising measurement, scheduling, recordkeeping, and other business operations.
• Comply with law, legal process, or a valid government request.
• Protect our rights, customers, personnel, property, or the public.
• Complete a merger, sale, financing, reorganization, or transfer of all or part of the business.

We do not sell personal information.

Mobile information and messaging opt-in data will not be shared with third parties or affiliates for their marketing or promotional purposes. Vendors that operate our communications and messaging systems may process this information only as needed to provide services to us and support your communications with us.

6. Cookies and Google advertising measurement

Our website uses Google Ads conversion measurement. Google and its partners may receive information such as the page you visited, your IP address, browser or device information, and cookies or similar identifiers to measure advertisement and website performance. Learn more about how Google uses information from sites that use its services.

Most browsers let you block or delete cookies. Blocking cookies may affect some website functions. Our website does not currently respond to browser Do Not Track signals because there is no uniform industry standard for those signals.

7. Data retention

We retain information for as long as reasonably needed to respond to an inquiry, provide services, maintain business and warranty records, resolve disputes, enforce agreements, and meet legal, tax, insurance, and security obligations. Retention periods vary by the type of information and why it was collected.

8. Information security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission, or storage system can be guaranteed to be completely secure, so we cannot promise absolute security.

9. Your choices and privacy requests

You may ask to access, correct, or delete personal information we maintain about you. We may need to verify your identity and may retain information where permitted or required for legitimate business, warranty, tax, insurance, dispute-resolution, or legal purposes.

To make a request, email thefloormaintenance@gmail.com. To stop text messages, reply STOP. For help, reply HELP or contact us directly.

10. Children's privacy

Our website and services are intended for adults seeking property services. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can review and delete it where appropriate.

11. Third-party links

This website may link to third-party sites or services. We are not responsible for their content, security, or privacy practices. Review their policies before providing information.

12. Changes to this policy

We may update this Privacy Policy as our practices or legal requirements change. We will post the revised policy here and update the date at the top. Material changes apply after they are posted unless applicable law requires a different notice.

13. Contact us

Questions or privacy requests may be directed to The Floor Maintenance Company in Mission Viejo, CA at thefloormaintenance@gmail.com or (949) 510-4182.

Please also review our Terms of Service.