These Terms of Service govern your use of the The Floor Maintenance Company website and your business communications with us. A separate written estimate or service agreement governs any work we agree to perform.
1. Acceptance of these terms
By using this website, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the website. Contacting us does not require you to purchase any service.
2. Website information, estimates, and services
Website content is provided for general information. Floor conditions, project scope, methods, materials, price, availability, schedule, and results vary by property and must be evaluated for the individual project. Nothing on this website is a binding quote, promise, warranty, or offer to perform work.
If we agree to provide services, the written estimate, work order, or service agreement for that project controls its scope, price, payment terms, schedule, warranty, and other job-specific terms. If these website Terms conflict with a signed service agreement, the signed agreement controls for that project.
3. Permitted use
You may use this website for lawful, personal, and informational purposes. You may not:
- Interfere with the website, its security, or another person's use of it.
- Attempt unauthorized access to systems, accounts, data, or restricted areas.
- Use automated scraping or collection tools in a way that burdens or harms the website.
- Impersonate another person or submit false, misleading, unlawful, or harmful content.
- Use website content in a way that infringes intellectual-property or other legal rights.
4. Information and materials you send
You agree to provide information that is accurate to the best of your knowledge and to send only photos, documents, and other materials you have the right to share. Do not send unlawful, infringing, malicious, or unnecessarily sensitive information.
You retain ownership of materials you send. You give us a limited, nonexclusive permission to store, copy, and use them as reasonably necessary to respond to your inquiry, evaluate and estimate the project, schedule and perform work, maintain business records, resolve disputes, and improve customer service.
5. Calls and text messages
Our communications program is inbound-first. We use it to respond to people who contact us and to communicate with current or recent customers about their inquiries, estimates, appointments, and services. We do not use it for unsolicited promotional outreach.
Replies may be automated or assisted by artificial intelligence. Message frequency varies with your inquiry or project, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Reply STOP to stop text messages. We may
send one confirmation, then will not send additional texts unless you start a new conversation
or ask us to resume.
Reply HELP for help, call
(949) 510-4182, or email
thefloormaintenance@gmail.com.
A call may be recorded or transcribed only after appropriate notice and consent as required by applicable law. You may decline recording and contact us by text or email instead.
6. Intellectual property
The website's text, design, graphics, logos, photos, video, and other content are owned by The Floor Maintenance Company or used with permission and are protected by applicable intellectual-property laws. You may view and print reasonable portions for personal, noncommercial use. No other copying, republication, sale, modification, or distribution is permitted without written consent.
7. Third-party services and links
This website may use or link to third-party services, maps, reviews, videos, communication platforms, or websites. We do not control and are not responsible for their availability, content, terms, security, or privacy practices. Your use of them is governed by their terms.
8. Website availability and disclaimer
We may change, suspend, or discontinue any part of the website without notice. To the fullest extent permitted by law, the website and its content are provided “as is” and “as available,” without express or implied warranties, including warranties of accuracy, availability, merchantability, fitness for a particular purpose, or noninfringement.
This disclaimer applies to the website. Any warranty for contracted floor services is governed by the applicable written estimate or service agreement.
9. Limitation of liability
To the fullest extent permitted by law, The Floor Maintenance Company and its owners, personnel, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of, or inability to use, this website. Nothing in these Terms excludes liability that cannot legally be excluded or limited. Claims relating to contracted services remain subject to the applicable written service agreement and governing law.
10. Responsibility for misuse
To the extent permitted by law, you agree to be responsible for claims, losses, or expenses caused by your unlawful misuse of the website, violation of these Terms, or infringement of another person's rights.
11. Governing law and venue
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Unless a different forum is required by law or a written service agreement, disputes relating to these Terms or the website will be brought in the state or federal courts serving Orange County, California.
12. Severability
If any provision of these Terms is found unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect.
13. Changes to these terms
We may update these Terms from time to time. We will post the updated version here and revise the date at the top. Changes apply after posting unless applicable law requires otherwise.
14. Contact us
Questions about these Terms may be directed to The Floor Maintenance Company in Mission Viejo, CA at thefloormaintenance@gmail.com or (949) 510-4182.